We respond within 1 hour during business hours

Fast expert help for eCertificate, government portals & electronic signing

If you have issues with eCertificate, portal access (IRMS, SEP portal, MUP RB90) or electronic signing in Montenegro — submit a request and get expert help fast.

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Telegram — direct chat  ·  Web form — no Telegram needed

Fast response
Secure support
Experienced experts
eCertHelpMe
bot · active
Today

👋 Welcome!
If you have issues with eCertificate, portal access (IRMS, SEP portal, MUP RB90) or electronic signing — open a request and briefly describe the problem.

23:16 ✓✓
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Fast request processing
Secure communication
Support during the day
€0 if we can't resolve it

⚠️ eCertHelpMe is not a certification body or government agency — we provide independent technical assistance to users of electronic certificates and government portals in Montenegro.

Why eCertHelpMe

Fast processing
We respond during working hours, no waiting in line.
Secure
AnyDesk session with your consent — PIN and PUK are yours.
No risk
You pay only when we confirm we can resolve the issue.
Clear communication
We explain the problem and price before any work begins.

Choose the channel that works for you

Both channels go to the same system — choose what's easier for you

Have Telegram?

Telegram bot

  • Direct chat communication
  • Send images and files from chat
  • Real-time ticket tracking
  • Notifications for every update
Open Telegram bot
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Web form

  • No Telegram installation needed
  • Works in any browser
  • Ticket tracking link via email
  • Attachments up to 10 MB
Submit request online

How does it work?

Simple. Fast. Secure.

💬
1

Start the bot

Click the button and open the Telegram bot or web form.

✏️
2

Describe your issue

Briefly describe your problem and submit the request.

⏱
3

Get a response

Our team will review your request and get back to you shortly.

✅
4

Problem resolved

We provide concrete solutions and support until the issue is resolved.

What can we help with?

Most common issues we resolve for our users in Montenegro

🛡

eCertificate

Installation, activation, certificate and reader issues.

🏛

Portal access

IRMS, SEP portal, MUP RB90 and other government portals.

✍️

Electronic signing

Problems signing PDF documents and online submissions.

💳

Readers & tokens

Driver installation, card readers and USB tokens.

⚠️

Technical errors

Errors, error messages, system configuration.

🔧

Other support

Anything else that prevents you from using e-services.

Why eCertHelpMe?

Why choose
eCertHelpMe?

🛡

Specialised help for eCertificate and portals

We focus exclusively on eCertificates, IRMS, SEP, MUP RB90 and electronic signing in Montenegro.

💬

Clear communication before any work begins

We explain the problem and cost before we start — no surprises.

🔒

We never ask for your PIN, PUK or passwords

AnyDesk session works only with your consent and in your presence. Passwords, PIN and PUK codes stay yours.

📋

Transparent price before resolution

The price is confirmed upfront. You pay only when we confirm we can help — zero surprises.

Your request — track status in real time

🔒 ecerthelpme.com/ticket/ECERT-2026-...
ECERT-2026-000042
Cannot access IRMS portal
In progress
E
Support
Hello! We reviewed your IRMS portal issue. Please launch AnyDesk and send us your ID.
You
AnyDesk ID: 123-456-789
E
Support
✅ Problem resolved! Java settings fixed. IRMS portal is working.
Problem resolved — no payment if we didn't succeed

Pricing

Diagnosis is free. The price is agreed upfront — you pay only when we confirm we can help.

No hidden costs

Initial assessment & diagnosis

Free

Review of the technical situation and feasibility assessment.

  • Analysis of described technical issue
  • Assessment of resolution feasibility
  • Recommendation with no obligation
Telegram Web form
Most common

Standard technical support

From €10

Basic configuration and remote support.

  • Browser/Java setup for portal access
  • IRMS and SEP portal login
  • Digital signature configuration
  • Basic signing errors
  • System registry check
  • Remote session via AnyDesk
Telegram Web form

Advanced technical intervention

From €20

Complex middleware, tokens, certificates and system errors.

  • SCInterface middleware issues
  • SafeNet tokens and drivers
  • Root certificate installation
  • Trusted Root CA configuration
  • Driver conflicts and system errors
  • USB tokens and smart cards
  • RSV and MUP RB90 access
Telegram Web form
The final price is determined after diagnosis and agreed upfront — no surprises.
Payment is required only after we confirm the problem is technically solvable.
Diagnosis is free and without obligation — we charge nothing if the problem is outside our scope.
ℹ️ Our goal is always a complete resolution. When a problem goes beyond technical configuration — e.g. an expired certificate or locked account at an institution — we transparently explain the situation and recommend next steps, with no hidden costs.

Frequently asked questions

Everything about electronic certificates in Montenegro

Can't log in to the IRMS portal — what should I do?
IRMS requires a correctly installed e-ID certificate and a compatible Java version. We resolve IRMS access remotely within one business day. Have this problem? Send a request →
The portal does not recognize the eCertificate — what could be the cause?
The most common causes are: an expired certificate, incorrectly installed reader software, incompatible drivers, or an outdated browser. Sometimes the issue lies within Java security settings. We diagnose the exact cause and resolve it remotely. Have this problem? Send a request →
I forgot my PIN — can you help?
No. PIN and PUK are confidential authentication data — we never ask for them or handle them. If your card is blocked (3 wrong PIN attempts), you must contact the institution that issued the certificate. We can help with all technical issues after the issuer unblocks/reissues your card — installation, drivers, portal access. Have this problem? Send a request →
Do you ask for a PIN, PUK, or password?
No. We never ask for PINs, PUK codes, passwords, or access data. Our AnyDesk support operates exclusively with your permission and in your presence — you see everything we do on the screen and can terminate the session at any moment. Have this problem? Send a request →
What if I pay, but the problem cannot be resolved?
You only pay after we confirm we can resolve your issue — never upfront. If during the work it turns out the issue cannot be resolved due to technical reasons on our side, the payment is refunded in full. Our model is simple: diagnosis is always free, and you only pay for confirmed, successfully completed service. Have this problem? Send a request →
Is eCertHelpMe a certification authority or a government body?
No. eCertHelpMe is an independent technical service. We provide expert technical assistance to users experiencing issues with certificates and portals in Montenegro. Have this problem? Send a request →
Do you refund if the portal still doesn't grant access?
Yes — when the cause is in our technical configuration, we refund the full payment without questions. There are also situations beyond our control: an expired certificate that needs to be renewed by the issuer, a locked account at the institution's portal, CA server unavailability, administrative obstacles. We identify these causes for free during diagnosis, before requesting any payment — so you never pay for something we cannot resolve from our side. If work has already been performed and the external cause remains, we transparently explain the situation and agree on a partial refund proportional to the work completed. Have this problem? Send a request →

Ready to solve your problem?

Choose the channel that works for you — Telegram bot or web form. Both go to the same support system.

Telegram bot

Start the bot and open a support request in a few clicks.

Start Telegram Bot

Web form

Submit your request via web form — no Telegram needed.

Submit request online

Secure. Confidential. Professional.