# eCertHelpMe

> Nezavisni tehnički servis za pomoć sa elektronskim sertifikatima, eID karticama, digitalnim potpisima, USB tokenima i pristupom državnim portalima u Crnoj Gori (IRMS, SEP, eUprava, MUP RB90). Daljinska podrška putem AnyDesk-a uz besplatnu dijagnozu — plaćate samo ako problem riješimo. Odgovaramo u roku od 1 sata.

## Glavne usluge

- [Početna i pregled usluga](https://ecerthelpme.com/): šta radimo, kako funkcioniše, cjenovnik i FAQ
- [IRMS portal — vodič i pristup](https://ecerthelpme.com/irms-portal): kako se prijaviti na portal Poreske uprave Crne Gore, najčešći problemi sa pristupom i njihovo rješavanje
- [SafeNet USB token — drajveri i problemi](https://ecerthelpme.com/safenet-token): instalacija SafeNet Authentication Client-a (SAC), eToken 5110/5300, najčešće greške i rješenja
- [eID / eCertifikat instalacija](https://ecerthelpme.com/eid-instalacija): drajveri čitača kartica, root sertifikati Pošte CG, MUP-a, Core IT-a, Crnogorskog Telekoma
- [Elektronsko potpisivanje PDF](https://ecerthelpme.com/elektronsko-potpisivanje): Adobe Reader konfiguracija, kvalifikovani potpis, validnost po crnogorskom zakonu
- [Otvori zahtjev — web forma](https://ecerthelpme.com/submit): brzo otvaranje tiketa bez Telegram-a, sa portal linkom za praćenje statusa

## Telegram bot

- [Pokreni Telegram bota](https://t.me/e_certhelpme_bot): bot vodi kroz dijagnostiku, otvara tiket, prati status, omogućava daljinsku sesiju uz pristanak korisnika

## Tipovi problema koje rješavamo

- eCertifikat (Pošta CG, MUP, Core IT, Crnogorski Telekom): instalacija, aktivacija, problem sa drajverima ili kompatibilnošću
- e-ID kartica: instalacija sertifikata na novi računar, problemi sa čitačem kartica
- IRMS pristup: prijava se ne uspijeva, Java problem, sertifikat ne prepoznat
- SEP portal: pristup, autentikacija, podnošenje obrazaca
- MUP RB90: pristup uslugama, problem sa autentikacijom
- USB token (SafeNet, Gemalto): drajveri, middleware, instalacija na Windows/Mac
- Elektronsko potpisivanje PDF-a: konfiguracija Adobe Reader-a, problem sa potpisom
- Smart card čitači: drajveri, prepoznavanje, kompatibilnost

## Cjenovnik

- **Dijagnoza:** besplatno
- **Osnovna konfiguracija** (drajveri, root sertifikati, prijava na portal): od 10 EUR
- **Napredna intervencija** (SCInterface middleware, USB tokeni, sistemske greške): od 20 EUR
- Plaćanje samo nakon potvrde rješivosti — bez skrivenih troškova

## Šta NE radimo

- Reset PIN/PUK koda (ide kroz nadležno CA tijelo: Pošta CG, MUP, Core IT, Crnogorski Telekom)
- Otključavanje blokiranog sertifikata (CA tijelo)
- Postupke pred državnim organima u ime klijenta
- Ne tražimo i ne čuvamo PIN, PUK, lozinke

## Pravni dokumenti

- [Politika privatnosti](https://ecerthelpme.com/privacy): usklađena sa Zakonom o zaštiti podataka o ličnosti Crne Gore (ZZPL)
- [Uslovi korišćenja](https://ecerthelpme.com/terms): potrošačka prava (ZZP), obligacioni odnosi (ZOO), elektronska trgovina (ZET)
- [Korisničko uputstvo (PDF)](https://ecerthelpme.com/static/docs/uputstvo-me.html): step-by-step vodič za otvaranje tiketa

## Kontakt

- Poslovni upiti: info@ecerthelpme.com
- Servisna komunikacija (tiketi): podrska@ecerthelpme.com
- Web: https://ecerthelpme.com
- Telegram bot: @e_certhelpme_bot

## Pokrivenost

- Geografski: cijela Crna Gora, daljinski preko AnyDesk-a
- Jezici: crnogorski, engleski
- Radno vrijeme: ponedjeljak–petak 09:00–21:00, odgovor unutar 1 sata

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# eCertHelpMe (English)

> Independent technical support service for electronic certificates, eID cards, digital signatures, USB tokens, and government portal access in Montenegro (IRMS, SEP, eUprava, MUP RB90). Remote support via AnyDesk with free diagnosis — you pay only if we resolve the problem. We respond within 1 hour.

## Main services

- [Home and service overview](https://ecerthelpme.com/?lang=en): what we do, how it works, pricing, and FAQ
- [IRMS portal — guide and access](https://ecerthelpme.com/irms-portal?lang=en): how to log into the Montenegrin Tax Administration portal, most common access issues and their fixes
- [SafeNet USB token — drivers and issues](https://ecerthelpme.com/safenet-token): SafeNet Authentication Client (SAC) installation, eToken 5110/5300, common errors and solutions
- [eID / eCertificate installation](https://ecerthelpme.com/eid-instalacija): smart-card reader drivers, root certificates of Pošta CG, MUP, Core IT, Crnogorski Telekom
- [Electronic PDF signing](https://ecerthelpme.com/elektronsko-potpisivanje): Adobe Reader configuration, qualified signature, legal validity under Montenegrin law
- [Submit a request — web form](https://ecerthelpme.com/submit?lang=en): quickly open a ticket without Telegram, with a portal link to track status

## Telegram bot

- [Launch Telegram bot](https://t.me/e_certhelpme_bot): the bot guides you through diagnostics, opens a ticket, tracks status, and enables remote sessions with the user's consent

## Types of issues we solve

- eCertificate (Pošta CG, MUP, Core IT, Crnogorski Telekom): installation, activation, driver or compatibility issues
- eID card: installing the certificate on a new computer, smart-card reader problems
- IRMS access: login fails, Java problem, certificate not recognized
- SEP portal: access, authentication, form submission
- MUP RB90: service access, authentication issues
- USB token (SafeNet, Gemalto): drivers, middleware, Windows/Mac installation
- Electronic PDF signing: Adobe Reader configuration, signature problems
- Smart card readers: drivers, recognition, compatibility

## Pricing

- **Diagnosis:** free
- **Basic configuration** (drivers, root certificates, portal login): from 10 EUR
- **Advanced intervention** (SCInterface middleware, USB tokens, system errors): from 20 EUR
- Payment only after confirming the issue is solvable — no hidden costs

## What we do NOT do

- Reset PIN/PUK codes (handled by the issuing CA: Pošta CG, MUP, Core IT, Crnogorski Telekom)
- Unlock a blocked certificate (CA)
- Act on the user's behalf before government bodies
- We never ask for or store PIN, PUK, or passwords

## Legal documents

- [Privacy policy](https://ecerthelpme.com/privacy?lang=en): aligned with the Montenegrin Personal Data Protection Act (ZZPL)
- [Terms of use](https://ecerthelpme.com/terms?lang=en): consumer rights (ZZP), obligations (ZOO), e-commerce (ZET)
- [User guide (PDF)](https://ecerthelpme.com/static/docs/uputstvo-en.html): step-by-step ticket-opening guide

## Contact

- Business inquiries: info@ecerthelpme.com
- Service communication (tickets): podrska@ecerthelpme.com
- Web: https://ecerthelpme.com
- Telegram bot: @e_certhelpme_bot

## Coverage

- Geographic: all of Montenegro, remote via AnyDesk
- Languages: Montenegrin, English
- Hours: Monday–Friday 09:00–21:00 CET, response within 1 hour